What is That Special Record and How does it work?

That Special Record is a record of the month club for fans of electronic, experimental and instrumental music like you. We pick one incredible vinyl record every month and send a limited edition pressing of it right to your door. Our selections include mainly ambient, drone, electronica, experimental, free jazz, house music, techno, post-rock and everything in between. Most of the picks are records limited to 150-400 copies or under the radar records we believe are essential to any record collection. 

If i subscribe will I always know exactly what I will get?

We like to keep some element of surprise, however about a month before we ship our TSR packs we reveal some of the contents so that you can get excited about the records you will receive. 

When will my subscription be re-billed?

For members convenience, all plans auto-renew and all renewals occur on the 1st of each month, until cancelled. Subscriptions purchased after the 19th, start the following month (for example, if you sign up on Jan 21st , you'll receive a shipment only in February, and then the monthly renewal charge will occur on March 1st). 

Is shipping included?

Yes, shipping is included in the price of all memberships.

If I subscribe to That Special Record, what happens if I get records I already have or don't like?

We recognise that our subscription club isn't for everyone. But If you're open-minded, love vinyl and like being introduced to new music then we're pretty confident you'll enjoy our experience. We work incredibly hard to source unique and timeless records, but, If you genuinely are not happy with the records we send you, or if by chance you already have them, please let us know within 15 days via hello@thatspecialrecord.com. We can always figure out a solution. It will be the case of sending it back (at your cost) and we'll send you new records that hopefully you'll like.  

How do I cancel/skip or reactivate my account?

Super easy. Simply shoot us an email at hello@thatspecialrecord.com and you are good to go. You can also login to your That Special Record account https://thatspecialrecord.cratejoy.com/customer/login and skip or cancel anytime. Please Keep in mind that cancellations will not cancel the current order/shipment that you may have paid! It will simply cancel the auto-renew.

I moved to a new address. How can I change my shipping address?

Just login to your That Special Record account via this link https://thatspecialrecord.cratejoy.com/customer/login and you can change your shipping address.

 

When will I receive my package?

TSR packages are usually shipped between the 15th and 20th of each month. The exact arrival dates will vary depending on where you live. We work hard to ship the packages so that you will receive them before the end of the month. Please have in mind that subscriptions purchased after the 19th, start the following month. 

That Special Record is based in Lisbon, Portugal, so Non-European residents should expect a later parcel arrival date given the customs clearance process. Our website has the most up to date information on shipping, so please check the shipping date before you subscribe. Anyway, don't worry because every month we'll send you a shipping confirmation email as soon as we ship our packs to all TSR members. 


All subscription payments on www.thatspecialrecord.com are securely handled by Cratejoy. All store payments are securely handled by Stripe. That Special Record has no access to credit card or other financial details, at any stage of the payment process.